Fair Practices Code

This summary reflects the Fair Practices Code of our lending partner [NBFC Partner Name] and RBI's Digital Lending Directions as they apply to PaySalaryLoan. [Link the lender's full board-approved FPC.]

1. Transparency

• A Key Fact Statement with APR is shared before you sign.
• All charges are disclosed upfront. Charges not in the KFS cannot be levied.
• The loan agreement and sanction letter are emailed to you on disbursal.

2. Disbursal and repayment

• Loans are disbursed only to your own verified bank account, and repaid directly to the lender. No pass-through accounts.
• You can exit within the 3-day cooling-off period without penalty.
• No prepayment or foreclosure charges.

3. Recovery conduct

• Reminders and calls only between 8:00 am and 7:00 pm.
• No abusive language, threats, intimidation or public shaming.
• No contact with your family, friends, references or employer to pressure you.
• Details of any recovery agent are shared with you in advance.

4. Data

• No access to your phone's contacts, media, files or call logs.
• Data is collected only with explicit consent, for a stated purpose, and stored in India.

5. Grievances

See our grievance redressal page for the escalation matrix.