Grievance redressal

We aim to resolve every complaint quickly and fairly. If you're unhappy with any part of our service, follow these steps.

1. Level 1: Customer supportCall +91 00000 00000 or email support@paysalaryloan.com. We acknowledge within 24 hours and aim to resolve within 7 days.
2. Level 2: Grievance Redressal Officer[Grievance Officer Name] · grievance@paysalaryloan.com · +91 00000 00002 · [Registered office address, City, PIN]. If unresolved after 7 days at level 1.
3. Level 3: Nodal Officer[Nodal Officer Name] · nodal@paysalaryloan.com. If unresolved after 7 days at level 2.
4. Level 4: RBI OmbudsmanIf your complaint isn't resolved within 30 days, or you're not satisfied with the reply, file under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.

What to include

• Your registered mobile number and loan number (if any)
• A short description of the issue and dates
• Screenshots or documents, if relevant

Never include your OTP, UPI PIN, CVV or passwords in a complaint.