Your questions, answered

Loans are sanctioned and disbursed by our lending partner, [NBFC Partner Name], a Non-Banking Financial Company registered with the Reserve Bank of India. PaySalaryLoan is the digital platform (Lending Service Provider) through which you apply. The lender's name is printed on your Key Fact Statement and loan agreement.

Yes. All data is encrypted, stored on servers in India, and shared only with the lender and regulated service providers for your loan. We never access your contacts, photos or call logs.

Our Android and iOS apps are launching soon. Until then, the full journey works in your phone's browser at paysalaryloan.com.

Indian residents aged 21–55, employed full-time on a salary of at least ₹25,000 a month credited to a bank account.

Your PAN, an Aadhaar-linked mobile number for eKYC, a live selfie and your last 3 months' salary account statement. No physical documents are needed.

Not yet. We currently lend only to salaried employees.

No. Checking eligibility is a soft enquiry. A hard enquiry is made only if you proceed with the loan.

Interest is 1% per day on the principal, plus a one-time processing fee of 10% of the loan amount and 18% GST on that fee. For example, a ₹20,000 loan for 30 days costs ₹8,360 in total; you receive ₹17,640 and repay ₹26,000.

APR (Annual Percentage Rate) shows the all-inclusive cost of credit as a yearly rate, as required by RBI. Short-term loans carry high APRs because fees are spread over a few days, not a year. Always compare the total rupee cost too.

No. Anything not listed in your Key Fact Statement cannot be charged. There is no prepayment or foreclosure fee.

Yes. Within the 3 day cooling-off period, you can exit by repaying the principal and proportionate interest, with no penalty.

On the Repay page or in your account using UPI, net banking or debit card, or by auto-debit (e-NACH) from your salary account on the due date. Payments go directly to the lender.

Yes, any day. Interest is charged only for the days you used the money, and there's no foreclosure charge.

Contact us before the due date. Late charges as written in your KFS apply only after the due date, and delays are reported to credit bureaus. Our collections team follows RBI's Fair Practices Code.

Never. The processing fee is deducted from the disbursed amount. Anyone asking you to pay before disbursal is a fraudster. Report it to 1930 or cybercrime.gov.in.

We call only from +91 00000 00000 and collections from +91 00000 00001. We'll never ask for your OTP, UPI PIN, CVV or password.